General Terms of Use

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1. Introduction

Welcome to Supplement City! These General Terms of Use ("Terms") govern your access to and use of our website, available at www.supplementcity.co.uk (the "Site"), including any services, features, or content provided by Supplement City (referred to as "we," "us," or "our"), as well as the purchase of products through the Site. By accessing the Site or purchasing products from us, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Site or make purchases through it.

2. Eligibility

You must be at least 18 years old to create an account, use our Site, or purchase products. By creating an account and using the Site, you confirm that you meet this eligibility requirement. If you are using the Site on behalf of a company or legal entity, you represent and warrant that you are authorized to bind that entity to these Terms.

3. Account Creation and Security

To make a purchase on the Site, you are required to create an account. You agree to provide accurate, complete, and up-to-date information when creating your account. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to notify us immediately at supplement.city.ltd@hotmail.com if you believe your account has been compromised or used without authorization. We reserve the right to suspend or terminate any account if we suspect misuse or fraudulent activity, or if you violate these Terms.

4. Product Information and Availability

All products listed on the Site are subject to availability, and we reserve the right to limit the quantities of any product or to discontinue any product at any time without notice. We strive to ensure that the descriptions, prices, and images of products on the Site are accurate. However, mistakes may occur, and we do not guarantee the accuracy of all information. If an error in pricing or product details is discovered, we reserve the right to cancel or modify your order, and we will notify you of any such change.

5. Ordering and Payment

By placing an order through the Site, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion. An order is only considered confirmed when you receive an email confirmation from us.

We accept payment through the payment methods listed on the Site. By providing payment information, you warrant that you are authorized to use the provided payment method. All payments are subject to verification, and we reserve the right to suspend or cancel any transaction that appears suspicious or fraudulent.

6. Shipping and Delivery

We offer shipping to the United Kingdom. Shipping fees and delivery times will vary depending on the delivery location and the shipping method selected at checkout. While we aim to ship orders promptly, delivery times are estimates and may be affected by factors beyond our control, such as customs delays or shipping provider issues. We are not responsible for any delays in delivery caused by third-party carriers.

In the event that a product is lost or damaged during shipping, please contact us within 14 days of the expected delivery date, and we will assist in resolving the issue.

7. Returns, Refunds, and Exchanges

If you are not satisfied with your purchase, you may return the product within 30 days of delivery, provided it is unopened, unused, and in its original packaging. Customers are responsible for the return shipping costs unless the product is defective or damaged upon arrival. Upon receipt and inspection of the returned product, we will issue a refund or exchange as requested.

We do not accept returns for opened or used products due to health and safety reasons.

8. Health Disclaimer

Our products are sold as dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. The information provided on our Site is for informational purposes only and should not be considered medical advice. Always consult your doctor or healthcare provider before using any supplement, especially if you are pregnant, nursing, taking medications, or have a medical condition.

We are not responsible for any adverse effects resulting from the use of our products if they are not used as directed.

9. Use of the Site

You agree to use the Site in a manner that is lawful and in accordance with these Terms. You must not:

• Use the Site for any illegal, fraudulent, or harmful activities.

• Attempt to interfere with the normal operation of the Site, including hacking, introducing viruses, or any other harmful code.

• Collect or harvest any information from the Site using automated tools, including bots or crawlers.

• Use any part of the Site’s content without authorization, including product images and descriptions, for your own commercial purposes.

We reserve the right to suspend or terminate your access to the Site at any time if we suspect that your use of the Site violates these Terms.

10. User-Generated Content

If you post reviews, comments, or other content on the Site, you grant Supplement City a non-exclusive, royalty-free, worldwide, and perpetual license to use, reproduce, and display such content on the Site and other marketing channels. You agree that any content you submit does not violate the rights of any third party, including copyright, trademark, or privacy rights.

We reserve the right to remove or modify any content posted by users at our discretion.

11. Intellectual Property Rights

All content on the Site, including but not limited to product images, text, graphics, logos, and designs (the "Content"), is the property of Supplement City or our content providers and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or display any part of the Site or its Content without our prior written permission.

12. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal data when you use the Site. By using the Site, you agree to the collection and use of your personal data as described in our Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by law, Supplement City shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site, the purchase of any products, or your inability to use the Site, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of your use of the Site or purchase of products shall not exceed the total amount you paid to us for the relevant product.

14. Indemnification

You agree to indemnify and hold harmless Supplement City, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the Site, your violation of these Terms, or your violation of any third-party rights.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising from your use of the Site or these Terms will be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

16. Changes to the Terms

We reserve the right to modify these Terms at any time, without prior notice. Any changes will be posted on this page, and the "last updated" date will be revised accordingly. Your continued use of the Site after any changes to these Terms will constitute your acceptance of the revised Terms.

17. Contact Us

If you have any questions or concerns regarding these Terms, or need assistance with your account or order, please contact us at:

Supplement City
supplement.city.ltd@hotmail.com
07745 985532
64 Bath Street, Ilkeston, DE7 8FB

Last Updated: 24/09/2024